1. Information We Collect
When you use NEX FOLIOS, we collect various types of information to provide and improve our services. This includes:
1.1 Personal Information
- Full name, email address, and phone number provided during account registration
- Username and encrypted password credentials
- Profile photo and account preferences
- Identity verification documents (when required for compliance)
- Referral information and affiliate data
1.2 Payment and Financial Data
- Payment method details processed through our secure payment partners (Bridgenetic, Flutterwave, Paystack)
- Cryptocurrency wallet addresses used for transactions
- Transaction history including deposits, purchases, and withdrawals
- Billing addresses and payment verification data
- Wallet balance and funding history
1.3 Service Usage Data
- SMS/OTP verification requests — virtual numbers purchased, services verified against (WhatsApp, Telegram, Instagram, etc.)
- VTU transactions — airtime purchases, data subscriptions, TV subscriptions, electricity token purchases
- SMM Boost orders — social media platforms targeted, service types ordered
- Gift card transactions — cards bought or sold, denominations, and card types
- Marketplace activity — digital products browsed, purchased, or listed
- eSIM activation and usage data
1.4 Device and Technical Information
- IP address, browser type, and operating system
- Device identifiers and mobile device information
- Access times, pages viewed, and referring URLs
- API usage logs and request metadata
- Session tokens and authentication logs
2. How We Use Your Information
NEX FOLIOS uses collected information for the following purposes:
- Service Delivery: To process SMS/OTP verification requests, allocate virtual phone numbers (USA and international), deliver VTU services, fulfill SMM boost orders, process gift card transactions, and manage marketplace listings.
- Account Management: To create and maintain your account, authenticate your identity, manage your wallet balance, and process payments.
- Payment Processing: To facilitate transactions through Bridgenetic, Flutterwave, Paystack, and cryptocurrency payment channels securely.
- Communication: To send transaction confirmations, OTP codes, service notifications, security alerts, and promotional updates (with your consent).
- Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and abuse of our platform services.
- Platform Improvement: To analyze usage patterns, improve service reliability, develop new features, and optimize user experience.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Customer Support: To respond to inquiries, resolve disputes, and provide technical assistance.
3. Data Storage and Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
- Password Security: User passwords are hashed using bcrypt with unique salts and are never stored in plain text.
- Access Controls: Strict role-based access controls limit employee access to personal data on a need-to-know basis.
- Infrastructure Security: Our servers are hosted in secure data centers with physical security, firewalls, intrusion detection systems, and regular security audits.
- Two-Factor Authentication: We offer and encourage 2FA for additional account protection.
- Regular Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential threats.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
4. Third-Party Services
To deliver our services, NEX FOLIOS integrates with trusted third-party providers. These partners may have access to certain information necessary to perform their functions:
4.1 Payment Processors
- Bridgenetic: Processes card payments and bank transfers. Subject to Bridgenetic's privacy policy.
- Flutterwave: Handles payment processing for African and international transactions. Subject to Flutterwave's privacy policy.
- Paystack: Processes card and bank payments. Subject to Paystack's privacy policy.
- Cryptocurrency Processors: Facilitate crypto payments (Bitcoin, USDT, etc.). Wallet addresses and transaction hashes are recorded.
4.2 SMS and Verification Providers
- Third-party SMS gateway providers that supply virtual phone numbers for OTP verification services
- Telecommunications partners providing USA and international number inventory
- eSIM provisioning partners for digital SIM services
4.3 VTU and Utility Providers
- Mobile network operators for airtime and data delivery
- Cable TV providers for subscription processing
- Electricity distribution companies for token generation
4.4 Other Third Parties
- Analytics services (Google Analytics) for platform usage insights
- Email delivery services for transactional and marketing communications
- Cloud hosting and CDN providers for service infrastructure
- Social media marketing API providers for SMM boost services
We require all third-party partners to maintain appropriate security measures and only process data as instructed by us and in accordance with this privacy policy.
5. Cookies and Tracking
NEX FOLIOS uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for platform functionality, session management, authentication, and security. These cannot be disabled.
- Preference Cookies: Remember your settings, language preferences, and display options.
- Analytics Cookies: Help us understand how visitors interact with our platform, which pages are most popular, and how to improve navigation.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you, including transaction history and account information.
- Right to Correction: Request correction of inaccurate or incomplete personal data in your account.
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements and ongoing service obligations.
- Right to Data Portability: Request your data in a structured, machine-readable format for transfer to another service.
- Right to Restrict Processing: Request limitation of how we process your data in certain circumstances.
- Right to Object: Object to processing of your data for direct marketing or profiling purposes.
- Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to valid requests within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained for the duration of your active account plus 2 years after account closure or deletion request.
- Transaction Records: Financial transaction data is retained for a minimum of 5 years to comply with accounting, tax, and anti-money laundering regulations.
- SMS/OTP Logs: Verification request logs are retained for 90 days for service quality and dispute resolution, then anonymized.
- VTU Transaction Data: Airtime, data, TV, and electricity purchase records are retained for 3 years.
- Communication Records: Support tickets and correspondence are retained for 2 years after resolution.
- Security Logs: Authentication and access logs are retained for 1 year for security monitoring purposes.
After the retention period expires, data is securely deleted or anonymized so it can no longer be associated with you.
8. Children's Privacy
NEX FOLIOS is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If we become aware that we have collected personal data from a child under 18, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Users must be of legal age in their jurisdiction to enter into binding agreements and use financial services offered on our platform.
9. Changes to This Policy
NEX FOLIOS reserves the right to update or modify this Privacy Policy at any time. When we make changes:
- The "Last Updated" date at the top of this page will be revised.
- For material changes, we will notify you via email or a prominent notice on our platform.
- Continued use of our services after changes are posted constitutes acceptance of the revised policy.
- If you disagree with any changes, you may close your account and discontinue use of our services.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.